Save time with a Parcel Locker

If you have a free MyPost account, you can pick up a parcel, collect a missed delivery, or return a parcel, anytime, using a free 24/7 Parcel Locker. Available at 800+ convenient locations nationwide. In your MyPost account, just choose the most convenient Parcel Locker location and collect your parcel when it suits, within 2 business days.

  • Free to use when sending and receiving parcels with Australia Post

  • Accessible 24/7 so you can send eligible prepaid parcels outside of business hours

  • Available in 800+ locations near Post Offices, supermarkets and train stations

  • Ideal for returning online shopping parcels

  • A safe and secure method of sending and receiving parcels

  • Ideal for parcels up to 16kg and no larger than 35 x 44 x 61cm

How to use a Parcel Locker

It’s free, easy and convenient to collect your parcel from a Parcel Locker. Many leading retailers are now adding the option for you to select a Parcel Locker from a map or list at checkout, making it even easier.

1. Download the AusPost app

Download the AusPost app and log in or sign up to MyPost. 

With a MyPost account, you can choose a Parcel Locker, track parcels, access other delivery options and more.

2. Choose a Parcel Locker

In the app, select Account, then add a Parcel Locker location convenient to you.

Once you’ve verified your identity, your Parcel Locker address is ready to use.

3. Shop online

At an online checkout, enter the Parcel Locker as your delivery address. 

This is the personalised address that can be copied from your saved Parcel Locker addresses in the app.

4. Collect your parcel

You’ll receive a notification when your parcel arrives at the Parcel Locker.

Collect it any time within the next 2 business days using the access code provided.

 

Find a Parcel Locker near you

Enter a location

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Manage pick-ups and returns with a Parcel Locker

Collect a missed delivery

If you’re not home to sign for a delivery and there isn't a safe place to leave it,2 we’ll take it to the nearest Post Office or Parcel Locker.

Collect a missed delivery

Return a parcel

Return your eligible prepaid parcels3 anytime with a Parcel Locker, available at 800+ handy locations.

Return with a Parcel Locker

Track with the AusPost app

Get legitimate notifications, and easily track and manage your parcels. It’s easy, safe and convenient.

Download the app

Host a Parcel Locker on your premises

Install a Parcel Locker at zero cost on your residential, business or commercial premises, for secure and convenient parcel collection and sending.

Learn about hosting a Parcel Locker

1 Terms and conditions apply.  Collection time limits apply. Items must be lodged with Australia Post to be delivered into the Parcel Locker. You have 2 business days to collect your parcel once it has arrived at a Parcel Locker. Parcel Lockers accept parcels up to 16kg and no larger than 39 x 36 x 64cm in size. Letters and standard mail that can be delivered to your letterbox, including Express Post letters, will not be accepted.

Parcel Locker sending may be unavailable if all Parcel Lockers are full (which may occur during peak times). Please refer to the full terms and conditions (PDF 232kB) for further details.

2 The option to have your parcel left in a safe place will only be available if the sender has agreed to allow it. This applies to parcels in transit and addressed to a street address. Additionally, the shipping information provided by the sender must include your registered email address, mobile number, or other details that allow us to match the parcel to your MyPost account.

3 Terms and conditions (PDF 232kB) apply. Parcels must be appropriately packed in either a prepaid satchel or a prepaid mailing box, or in a parcel with a paid postage label. Parcels must be under 16kg and no larger than 35 x 44 x 61cm in size. Letters and standard mail are not accepted. The Express Post guarantee does not apply to parcels sent using a Parcel Locker.

Fees and charges will apply to carriers other than Australia Post and StarTrack to lodge parcels under the Parcel Locker and Parcel Collect (Post Office) services. This cost may be passed on. Read our terms and conditions (PDF 232kB) for more details.